The Return & Refund Policy is effective as of July 26, 2026.
Our aim is to make the return process as simple as possible. Please keep the original boxes and packaging until you are certain that you are satisfied with your product.
Return Eligibility
Return Window
Returns must be initiated within 45 days of the original purchase date.
The return window applies regardless of the delivery date, production lead time, installation date, or first date of use.
Condition Requirements
You are welcome to test-fit and evaluate your TrunkMate product.
Returned items must be in like-new condition, meaning they have:
- No excessive wear
- No structural damage
- No missing components
- No permanent alterations
If a returned item shows wear, damage, alteration, or use beyond reasonable test-fitting, TrunkMate reserves the right to apply an increased restocking fee of up to 50% of the product price.
Packaging Requirements
Original packaging must be retained and used for all returns.
If original packaging is not used:
- We will not provide return shipping labels
- The customer is responsible for packaging, shipping, and all related costs
- Damage caused by improper or insufficient packaging may result in an increased restocking fee of up to 50% of the product price
Restocking Fees
Standard Restocking Fee
All approved returns are subject to a 10% restocking fee.
This fee helps cover inspection, handling, and repackaging costs and will be deducted from the refund amount.
Increased Fees for Wear, Damage, or Improper Packaging
TrunkMate reserves the right to increase the restocking fee up to 50% of the product price if a returned item has:
- Excessive wear
- Damage
- Missing components
- Permanent alterations
- Improper or insufficient packaging
The applicable fee will be determined after the returned product is received and inspected.
Return Shipping
Return Labels & Shipping Costs
For returns not related to a warranty defect, customers are responsible for:
- Return shipping costs
- Any return label fees (deducted from the refund)
When TrunkMate provides a return label, the cost of that label will be deducted from the refund.
For an approved warranty defect, return shipping may be covered in accordance with the applicable warranty terms.
Unauthorized Returns
Returns must be initiated through our return system before shipping anything back.
Items returned without prior authorization:
- Are not eligible for a refund
- May be refused or returned at the customer’s expense
Refunds
Refund Method (Original Payment Method)
Refunds are issued to the original payment method used at checkout unless otherwise required by law.
Refund Processing Time
Once an authorized return is received and inspected, the refund will generally be processed within 5–10 business days.
This processing period does not include:
- Bank processing delays
- Credit card issuer processing times
- Other delays outside of TrunkMate’s control
Refunds Based on Amount Paid
Refunds are calculated using the actual amount paid for the returned product after accounting for any discounts, promotions, or store credit applied at checkout.
Applicable restocking fees, return shipping costs, non-refundable charges, and other permitted deductions will then be subtracted from that amount.
Non-Refundable Rush Production Charges
Rush Production charges are non-refundable when an order or product is returned.
Rush Production is an optional service that prioritizes and accelerates the production of an order. Once the order has been produced and shipped, that service has been performed and its charge will not be included in the return refund.
This rule applies even if:
- The returned product is otherwise eligible for a refund
- The product is returned within the 45-day return window
- The customer did not ultimately require the accelerated production timeline
- The customer selected expedited shipping in addition to Rush Production
Rush Production charges are refundable when an order is canceled in accordance with the Cancellation Policy. Cancellation eligibility, restocking fees, and other applicable deductions are governed by that separate policy.
Credit Card Processing Fees
Original credit card processing fees are non-refundable and will be deducted from the refund amount.
Refund Calculation
An approved return refund may be reduced by:
- The applicable restocking fee
- Return shipping or return-label costs
- The original non-refundable Rush Production charge
- Original credit card processing fees
- Other charges permitted under this policy
Abandoned or Unclaimed Returns
Storage & Disposal Timeline
If returned items remain unclaimed after return processing is completed, we reserve the right to:
- Charge storage fees, or
- Dispose of or recycle the items after a reasonable holding period
No refunds will be issued for abandoned returns.
Request a Return
To initiate a return, contact us at:
support@trunk-mate.com
557-227-2337
You can also request a return online. Please have your order number(s) handy.