The Compatibility Policy is effective as of July 26, 2026.
TrunkMate sleeping platforms and related fitment accessories are designed for specific vehicles, configurations, and product sizes as identified in our Fit Guide or confirmed in writing by TrunkMate.
Compatibility may depend on more than the vehicle’s make, model, and model year. Factors such as trim, wheelbase, seating configuration, removed seats, folded-seat position, interior dimensions, factory options, and required accessories may affect fit.
TrunkMate Fit Guarantee
Our Fit Guarantee applies when:
- The customer provides accurate vehicle information
- The vehicle matches the applicable Fit Guide listing or written recommendation from TrunkMate
- The customer selects the product size, configuration, and required accessories identified by TrunkMate
- The vehicle remains in the configuration described in the Fit Guide or written recommendation
- The product is set up and used according to TrunkMate instructions
For purposes of this policy, “fit” means that the applicable TrunkMate product can be installed and used in the stated vehicle configuration substantially as described in the Fit Guide or written recommendation.
Fit does not guarantee:
- A particular amount of remaining cargo or passenger space
- Access to every seat, storage compartment, hatch, door, control, or factory feature
- A completely gap-free appearance around interior trim
- Identical positioning across all trims or factory-option packages
- Compatibility with equipment, modifications, or accessories not disclosed to TrunkMate
- Personal preferences relating to sleeping position, headroom, appearance, or convenience
If TrunkMate confirms compatibility in writing based on accurate information supplied by the customer and the recommended product does not fit as represented, the customer should contact TrunkMate before modifying or returning the product.
After reviewing the claim, TrunkMate may provide an appropriate remedy, such as:
- Setup or adjustment assistance
- Replacement or additional fitment components
- Exchange for a compatible size or configuration
- Return authorization and refund
The appropriate remedy will depend on the nature of the fitment issue.
This Fit Guarantee does not limit any rights or remedies that cannot legally be excluded.
Fit Guide Scope
Vehicle Information and Configurations
Fit Guide listings may apply only to particular:
- Model years or vehicle generations
- Trims
- Wheelbases
- Seating configurations
- Second- or third-row seat positions
- Seat-removal configurations
- Product sizes
- Required supports, legs, boards, or accessories
Customers must review the complete Fit Guide result, including any instructions, required accessories, configuration requirements, warnings, or limitations.
A general statement that a vehicle is compatible does not mean that every TrunkMate size or configuration will fit that vehicle.
Stock Vehicle Interiors Only
Unless the Fit Guide or TrunkMate’s written recommendation states otherwise, fitment information is based on factory-original vehicle interiors and the specified seating configuration.
Compatibility generally assumes:
- Factory seating and seat hardware
- Factory flooring
- Factory side panels and interior trim
- Standard cargo-area dimensions
- No undisclosed structural or interior modifications
Normal factory differences between trims, model-year updates, options, and regional versions may affect fit.
Required Vehicle Changes or Accessories
Some compatible installations may require specific preparation or accessories, including:
- Folding or removing particular seats
- Removing headrests or seat cushions
- Positioning seats in a stated location
- Using XL legs, supports, an AnchorBoard, or another identified accessory
- Following vehicle-specific setup instructions
When the Fit Guide or written recommendation identifies one of these requirements, compatibility is conditional upon following it.
A product is not considered incompatible merely because a disclosed setup step or required accessory is necessary.
Modified Vehicles and Obstructions
TrunkMate cannot guarantee fit when a vehicle differs from the configuration used for the Fit Guide or written recommendation.
Fit may be affected by:
- Aftermarket subwoofers or speaker enclosures
- Custom drawers, platforms, or storage systems
- Seat replacements or altered seat brackets
- Raised, replaced, or uneven flooring
- Interior trim modifications
- Removed or replaced interior panels
- Cargo barriers, partitions, racks, or mounted equipment
- Wheelchair or mobility conversions
- Auxiliary batteries, wiring enclosures, or other installed equipment
- Prior collision repairs or dimensional changes
- Other obstructions or modifications affecting the cargo or sleeping area
A modification does not automatically eliminate all eligibility under the Fit Guarantee. However, TrunkMate is not responsible for a fitment problem caused or contributed to by an undisclosed modification, obstruction, or altered vehicle configuration.
Customers should contact TrunkMate before ordering when unsure whether a modification may affect fit.
Customer Responsibilities
Before purchasing, customers are responsible for:
- Confirming the correct make, model, model year, trim, wheelbase, and seating configuration
- Reviewing the complete Fit Guide result
- Selecting the recommended product size and configuration
- Purchasing any accessory identified as required for compatibility
- Disclosing relevant vehicle modifications or installed equipment
- Reviewing vehicle-specific instructions, warnings, and limitations
- Contacting TrunkMate before ordering when compatibility remains uncertain
Customers should not rely solely on photographs, general vehicle categories, or another customer’s installation when selecting a product.
Incorrect or Incomplete Customer Information
If a fitment issue results from:
- Incorrect vehicle information supplied by the customer
- Selection of a product different from the size or configuration recommended
- Failure to purchase or use a disclosed required accessory
- Failure to follow stated configuration or setup requirements
- An undisclosed modification or obstruction
The purchase will not qualify for the Fit Guarantee.
Any approved return will instead be governed by the Return & Refund Policy, including applicable restocking fees, return shipping costs, and non-refundable charges.
Incorrect TrunkMate Guidance
If TrunkMate provides an incorrect Fit Guide result or written recommendation after receiving complete and accurate information from the customer, the customer should contact us promptly.
TrunkMate will review the circumstances and work with the customer toward an appropriate remedy under the Fit Guarantee.
Customers must allow TrunkMate a reasonable opportunity to review photographs, measurements, vehicle details, and setup information before returning or modifying the product.
Fitment Claims
To submit a compatibility claim, contact us at:
support@trunk-mate.com
557-227-2337
Please include:
- Your order number
- Vehicle make, model, model year, trim, and wheelbase, if applicable
- Seating and interior configuration
- Clear photographs of the product inside the vehicle
- Photographs of any obstruction or area preventing proper fit
- Relevant measurements requested by TrunkMate
- A description of the setup steps already attempted
Do not cut, drill, alter, or permanently modify the product while a Fit Guarantee claim is being evaluated unless TrunkMate authorizes the modification in writing.