The TrunkMate 12-Month Limited Warranty is effective as of July 26, 2026.
TrunkMate products include a 12-month limited warranty covering defects in materials and workmanship under normal use for their intended purpose.
Our goal is simple: if something fails because we made it wrong, we will make it right.
This warranty applies to the original purchaser and begins on the date the product is delivered.
Proof of purchase may be required before warranty service is provided.
What Is Covered
Manufacturing Defects
This limited warranty covers defects in materials or workmanship that arise during normal use, including:
- Structural failures caused by defective materials or workmanship
- Hardware failures not caused by misuse, overloading, modification, or external damage
- Manufacturing flaws
- Defects present at the time of delivery
The existence of a defect and the appropriate warranty remedy will be determined after TrunkMate reviews the claim and any requested supporting information.
Warranty Remedies
For an approved warranty claim, TrunkMate may provide one or more of the following remedies:
- Replacement parts or components
- Repair instructions or guidance
- Repair of the affected product or component
- Replacement of the affected product when repair or component replacement is not practical
The appropriate remedy will depend on the nature and extent of the defect.
TrunkMate may require photographs, video, measurements, troubleshooting information, or return of the affected component before approving or completing a warranty claim.
Do not return a product or component without prior authorization from TrunkMate.
Warranty Shipping Costs
For approved warranty claims within the United States, TrunkMate will determine whether the defective component must be returned and whether TrunkMate will provide a prepaid shipping label.
TrunkMate may cover reasonable shipping costs for approved replacement parts or components. Expedited shipping, international shipping, duties, taxes, brokerage charges, and other special delivery costs are not covered unless expressly approved by TrunkMate or otherwise required by law.
International warranty claims are also subject to the International Orders Policy.
What Is Not Covered
Normal Wear & Tear
This warranty does not cover normal wear and tear, including:
- Cosmetic scratches, scuffs, or dents
- Surface wear
- Minor material compression
- Finish fading or discoloration over time
- Normal loosening or adjustment resulting from repeated use
These conditions are considered part of normal product use and do not, by themselves, indicate a manufacturing defect.
Improper Setup, Use, or Care
This warranty does not cover damage caused by:
- Improper setup, installation, adjustment, storage, or use
- Failure to follow instructions, warnings, or weight limits
- Overloading or uneven loading
- Commercial, institutional, or rental use
- Abuse, misuse, or negligence
- Improper maintenance or cleaning
- Water intrusion, prolonged moisture exposure, corrosion, mold, or environmental exposure outside normal vehicle-camping use
- Accidents, collisions, impacts, falling objects, animals, theft, vandalism, or other external forces
- Use of the product for a purpose for which it was not designed
Damage caused by the vehicle, vehicle modifications, unsecured cargo, improper anchoring, or incompatibility with an altered vehicle configuration is also not covered.
Product Modifications and Third-Party Components
Modifying a product does not automatically void all warranty coverage.
However, this warranty does not cover a defect, failure, or damage caused or contributed to by:
- Painting, staining, varnishing, coating, or refinishing
- Drilling additional holes
- Cutting, trimming, or altering components
- Structural alterations
- Improper repairs
- Installation of incompatible or unsuitable hardware or third-party components
- Removal, replacement, or alteration of safety-related components
TrunkMate may deny coverage for a particular claim when a modification, repair, or third-party component caused or contributed to the claimed problem.
Coverage may also be denied when a modification prevents TrunkMate from reasonably inspecting, diagnosing, repairing, or safely returning the product to service.
Unrelated manufacturing defects remain eligible for coverage during the applicable warranty period.
Safety & Proper Use
Customer Responsibilities
Customers are responsible for:
- Confirming that the product is appropriate for their vehicle and intended use
- Following all setup, use, care, and safety instructions
- Inspecting the product and hardware before use
- Ensuring that the product is stable and properly positioned before placing weight on it
- Discontinuing use if any component appears loose, damaged, unstable, or unsafe
- Securing the product and other cargo appropriately while the vehicle is moving
TrunkMate products are designed for vehicle camping and temporary sleeping use.
Intended Use
TrunkMate products are not designed for:
- Permanent structural installation
- Use as vehicle seating while the vehicle is moving
- Passenger restraint
- Commercial or rental applications
- Uses outside their stated design and weight limitations
Customers are responsible for using the product safely and in accordance with all instructions and warnings.
Limitations
This limited warranty covers the repair or replacement remedies described above.
To the extent permitted by applicable law, TrunkMate is not responsible under this warranty for incidental, indirect, special, or consequential damages, including loss of use, travel expenses, lodging expenses, lost income, or damage to other property.
Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to every customer.
This warranty gives customers specific legal rights. Customers may also have other rights that vary by state or jurisdiction.
Nothing in this warranty limits any rights or remedies that cannot legally be excluded or limited.
Submit a Warranty Claim
To submit a warranty claim, contact us at:
support@trunk-mate.com
557-227-2337
You can also submit a warranty claim online.
Please include:
- Your name
- Order number or other proof of purchase
- A description of the problem
- Clear photographs or video showing the affected product and component
- Any other information reasonably requested to evaluate the claim
Submitting a claim does not automatically authorize a return, repair, replacement, or reimbursement. TrunkMate will review the information provided and contact you with the next steps.