Last updated: February 6, 2026
At TrunkMate, we respect your privacy. This policy explains what information we collect, how we use it, and the choices you have. If you have questions, email us at hello@trunk-mate.com.
Quick Summary
- We collect the information you share (like name, email, shipping address) and basic site usage data (like IP address and pages visited).
- We use it to fulfill orders, provide support, improve the site, prevent fraud, and communicate with you.
- We don’t sell your personal information.
- Payments are processed by trusted payment providers (e.g., Stripe and/or PayPal). We do not store full card numbers on our servers.
- You can request access, deletion, or correction of your information by emailing us.
1) Information We Collect
Information you provide
When you place an order, contact us, or use forms on our site, we may collect:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Order details and product selections (including vehicle-related information you submit)
- Support messages and attachments you send us
Information collected automatically
When you visit our website, we may automatically collect certain data, such as:
- IP address
- Browser/device type and settings
- Pages viewed and time spent
- Referring URLs
- General location (derived from IP address)
Cookies and tracking
We may use cookies and similar technologies to keep the site working properly, remember preferences, measure performance, and support marketing/advertising if enabled. You can control cookies in your browser settings.
2) How We Use Your Information
We use personal information to:
- Fulfill orders (processing, shipping, delivery updates, returns, and customer service)
- Communicate with you about your order, your questions, or account-related messages
- Improve our site (analytics, debugging, performance improvements)
- Prevent fraud and abuse (security monitoring and risk checks)
- Marketing communications (only when permitted; you can unsubscribe anytime)
3) When We Share Personal Information
We share only what’s necessary to operate our business and provide services. We may share personal information with:
- Payment processors (e.g., Stripe and/or PayPal) to process payments. We do not receive or store full card numbers.
- Shipping carriers and logistics partners to deliver your order and provide tracking.
- Service providers that help us run the site (hosting, analytics, email delivery, customer support tools).
- Legal/Compliance if required by law, subpoena, court order, or to protect our rights and safety.
- Business transfers if our company is involved in a merger, acquisition, or sale (your info may transfer as part of that process).
We do not sell your personal information.
4) Payments
Payments are processed by third-party payment providers (for example, Stripe and/or PayPal depending on your checkout choice). We do not store full payment card numbers on TrunkMate servers. Your payment provider may collect and process information according to their own privacy policy.
5) Data Retention
We keep personal information as long as needed to provide services, comply with legal obligations (tax/accounting), resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it where practical.
6) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no online system can be guaranteed 100% secure.
7) Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps.
8) Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or request details about the personal information we hold about you. To make a request, email us at hello@trunk-mate.com.
California (CCPA/CPRA)
If you are a California resident, you may have additional rights regarding your personal information, including the right to know what we collect, request deletion, and request correction. We do not sell personal information.
9) Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, we currently do not respond to Do Not Track settings.
10) Updates to This Policy
We may update this policy from time to time. If we make material changes, we will update the “Last updated” date at the top of this page.
11) Contact Us
If you have questions about this policy or your information, contact us:
- Email: hello@trunk-mate.com
- Mail: TrunkMate LLC, 365 Clinton St, Suite A, Costa Mesa, CA 92626, United States