TrunkMate Promise

Shop with confidence knowing our handmade products are guaranteed to meet and exceed your expectations.

100% Fit Guarantee

Our TrunkMate Camper Kits will fit your vehicle as advertised on the website’s Fit Guide or as stated in any email correspondence. If the product doesn’t fit your vehicle as indicated, we will make it right at no additional cost to you.

Return Policy

Updated 11/7/2024

For orders to the USA

Not completely satisfied with your TrunkMate product? If you aren’t happy, we aren’t either. Contact us within 45 days of receiving your TrunkMate product to initiate a return.

Once approved, a return label will be sent via email. Print off the return label(s), affix to the original box(es) and drop off at your local UPS store.

Once we have inspected and restocked your return, we will issue you a refund on the card used for payment. Please allow 3-6 business days for the refund to process on your account.

Return Fees

A 10% restocking fee is issued for all returns.
A 2.9% processing fee is non-refundable for all debit and credit card transactions.

Terms & Conditions

Items must be returned in their original boxes and packaging to qualify for free return shipping.
Returns must be received within 10 days of the issuance of the return label.
If you do not have the original packaging your item shipped in, you will be responsible for all packaging and shipping costs (including shipping label) to return the product to us.
If returned items are damaged due to improper packaging/shipping, we reserve the right to refuse the return, and may charge up to a 50% restocking fee, depending on the severity of the damages.

For orders to Canada

All sales to Canada are final – no returns.

Warranty Policy

All TrunkMate Camper Kits (USA & Canada) come with a 12-month warranty covering manufacturer defects or other malfunctions resulting from everyday use of the product.

Cancellation Policy

We understand that sometimes things come up and you may need to cancel your order. If this is the case, please contact us immediately so we can stop the production of your order before it ships. Please also be aware of the following cancellation fees:

For cancellations of orders that have been fully processed, there is a non-refundable processing fee that will be withheld from your refund. For debit and credit transactions, a 2.9% processing fee will be withheld. For Buy-Now-Pay-Later transactions, a 6% processing fee will be withheld.
If you cancel your order after we have begun production of your items, you will be subject to up to a 10% restocking fee.

Shipping Policy

Shipping to USA

All orders to the USA include FREE shipping via UPS ground. All delivery dates, including those found inside email correspondence and tracking updates are estimates and cannot be guaranteed. Once the package leaves our facility, we cannot contact the driver or change the date of delivery. We are not responsible for lost stolen packages.

Our warehouse is in Southern California and approximate shipping times to your location are indicated on the map below.

Shipping to Canada

We ship to all Canadian provinces and most metropolitan areas within. Please contact us before ordering so we can verify whether we are able to deliver to your address .

There is a $150 flat rate fee which covers duties, taxes, fees, and shipping costs. You must select “Canada Shipping” at checkout to cover this cost.

Rush Ordering

We offer rush ordering for a 15% fee. To select this option, please write “rush ordering” in the order notes and we will send you a custom invoice that must be paid in full the same day. This ensures your order will leave our warehouse within 2 business days. This does not guarantee a specific delivery date, just a “ship by” date.